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We’re pleased to share the exciting news that Active Communities Together will be taking on the day to day operations of Quayside Leisure Centre, who are acting as an agent of South Hams District Council from 1 June 2026.
Quayside Leisure Centre will remain open as normal, with the usual opening hours and programmes of activity. Your membership will automatically transfer to us from this date, at your current price.
We are delighted to share that there will be some positive initial changes to improve your customer journey, including;
Below are some frequently asked questions, which we hope will provide all of the information you need in advance of the transfer. However, If your question isn’t answered below, please use the contact us page here and we will respond directly to your enquiry.
Your membership will automatically transfer to Active Communities Together from 1 June. We’re working with Fusion Lifestyle to ensure that your price and your current access to the facilities all remain the same.
Because we did not receive high quality and accurate data from the previous operator some memberships may not have transferred. If you feel you have been affected please make contact with us here. We will ensure we get this rectified as quickly as possible to continue supporting you on your fitness journey.
Our core membership prices are remaining the same at this time. In addition, we will have some exciting new membership options available soon.
If you feel your membership price has changed as part of the transfer please contact us here. Because we did not receive high quality and accurate data from the previous operator we are aware of a number of issues with the direct debit amount, we will ensure we get these rectified and support customers who are affected.
Because we did not receive high quality and accurate data from the previous operator we are aware of a number of issues with customers' direct debits. If we did not take your direct debit on the 1 June as usual we may try to take this on the 15 June, if you are affected we will communicate this with you directly. If you DO NOT hear from us before 15 June please contact your centre for more information. We will ensure we get these rectified and support customers who are affected.
We will in time be switching your direct debit collection to the first working day of the month. We will keep you updated on how we will manage this process to ensure it is smooth. Please ensure your email address is correct on your account so that you receive vital updates.
We may have been provided with an incorrect email address from the previous operator or you may have opted out of non essential communications, missing out on exciting updates. If you have checked your Junk/Spam and find nothing, please speak with the centre to confirm your email address and update your marketing preferences.
We’re currently working with the instructors to make sure your favourite classes continue to run to the same timetable from 1 June. We’re also looking at opportunities to offer a wider range of classes and sessions in the future.
To ensure a smooth transition you will not be able to book into classes on your old app. Bookings will be made available through your new Leisure Centre app, this will be communicated to you when these are available.
Your membership will continue to include access to Parklands Leisure Centre, Dartmouth Leisure Centre, Meadowlands Leisure Centre, Totnes Leisure Centres and Ivybridge Leisure Centre.
We’re pleased to welcome our new colleagues to become part of the Active Communities Together team. We’re currently working with them to prepare for their transfer and train them on our new systems and procedures. We’re also preparing to advertise for additional team members to enhance the member experience - check out our jobs page for more information.
Keep an eye on these FAQ’s as we progress for updates on the questions you ask. From 1 June we will be in touch with more information and to welcome you to your new app and website, we will also have regular updates and information on social media.
Once you’ve transferred on 1 June you’ll be able to book classes on the website and app. We’ll be in touch when everything is ready to do so. You will need to create a new account to be able to book your classes on the Leisure Centre app and Website.
We’ll be in touch with details of how to download and login to the Leisure Centre app.
We’re working behind the scenes to ensure that everything is ready to go and are working closely with South Hams District Council and Fusion Lifestyle to ensure the process is as smooth as possible. We will have support teams on site to answer any questions, help you get into the app and support the current centre teams.
Your lessons will automatically transfer over to the same day and time as they’re currently running. Please continue to swim at your same day and time after 1 June. We will be in contact with you when your home portal is ready to be re-set up and track progress.
Our swimming lessons deliver the Swim England Learn to Swim Framework, the same as those already being delivered. We have some additional exciting water safety and lifesaving criteria to introduce to the programme.
We are also working with the teams to train and upskill further swimming teachers to provide a better learn to swim experience.
Yes, the soft play will still continue to run as it has previously. You’ll be able to purchase your session from the reception team as normal.
The bowls hall will continue to open as normal, sessions can be purchased through the reception desk or in partnership with South Hams Indoor Bowls Club.
Yes! We’re working with the centre teams and Fusion Lifestyle to make contact with all of the current bookers. If you’d like to get in touch to discuss your ongoing bookings please click here.
If you have any other questions or queries regarding the transfer please contact us here and we look forward to updating you with our exciting developments for the centre in due course.
