What is the cancellation policy for classes?

Please make every effort to cancel your booking via the Leisure Centre app or online if you are unable to attend a booked session. This allows other customers to utilise the space. Cancellation of reserved sessions is permitted, provided that such cancellation is made at least 2 hours in advance of the activity start time.

For safety reasons, customers will not be permitted to access a group fitness class 5 minutes after the class has commenced. Classes lateness is then treated as a no show, in accordance with our policy, which is then considered as a strike.

For more information in relation to our cancellation policy, please contact a member of staff at your local centre.