As part of our ongoing commitment to supporting the wellbeing of our members, we are upgrading our health and wellbeing offering. As of Tuesday 5 May at 13:00, we are removing the ARVRA wellness platform and HealthHero digital GP services from our Premium Membership benefits. Instead, we are delighted to introduce a single, comprehensive service: Bupa Well+ Silver.
Browse through our frequently asked questions to understand what to expect when using the Bupa Well+ Digital GP service.
What is Bupa Well+ and what does it include?
Bupa Well+ is an all-in-one digital health subscription accessed via the My Bupa app. It gives you on-demand access to expert support for both your body and mind. Key features include:
Why are you making this change?
We want to provide our members with the best possible health and wellbeing support in the most convenient way. Previously, you had to navigate two different platforms for your wellness and medical needs and were restricted to GP support only. Bupa Well+ Silver allows us to combine digital GP access, fitness resources, mental health support, online physiotherapy and more into one seamless, easy-to-use app.
We believe this partnership gives our members a significantly enhanced package, at no additional cost.
Does this change the price of my Premium membership?
No, your membership fee remains exactly the same, but you now get access to a much wider, integrated range of premium health services.
What actions do I need to take right now?
To ensure you don't lose access to your premium health benefits, please follow these simple steps once the service goes live on 1st July:
Who do I contact if I have trouble setting up Bupa Well+?
If you have any questions about your membership or experience issues activating your new Bupa Well+ account, please reach out to Bupa’s customer support team here, and they will be happy to help you get connected.
What data will be provided to Bupa?
We are only sending administrative data, which includes your name, membership number, DOB and contact details to enable Bupa to create your account.
Your health data remains confidential and is never shared with us. Once the account is set up, any consultations, medical history, or health issues that you discuss with Bupa are strictly confidential between you and Bupa. Bupa is the Data Controller and does not report individual medical records back to us.
Under UK GDPR you have the right to object to this processing or, if applicable, to withdraw your consent. If you have any concerns, please contact us via mail@parkwood-leisure.co.uk
What will happen to my ARVRA and HealthHero GP accounts?
Your access to ARVRA and HealthHero GP through our Premium membership will end on Tuesday 30 June. After this date, you will no longer be able to log in to these platforms using your premium membership credentials.
If you wish to understand what data HealthHero or ARVRA hold about you, please follow the links below:
Will my medical records transfer from HealthHero to Bupa Well+?
No. Because your health data is strictly confidential, we do not have access to it, and it will not automatically transfer to Bupa. If you need copies of your past consultation notes, referrals, or private prescriptions from HealthHero, please log in to your HealthHero account to download them or contact their support team directly before the transition date.
How do I access Bupa Well+ digital GP?
Once you are signed up to Premium Membership, your Bupa Well+ services will be activated within 10 days. You’ll receive an email invitation to register and access the services via the My Bupa app.
When logging in for the first time, you’ll need to create a Bupa digital account. This ensures Bupa has the necessary information to support your GP consultation.
Who will I speak to?
You’ll speak with a qualified, GMC-registered GP via phone or video consultation at your scheduled appointment time.
Is there a limit to how many consultations I can have?
There is no fixed limit to the number of Digital GP consultations; however, appointments are monitored to ensure they are clinically appropriate and may be limited. You can book consultations as needed for different health concerns, subject to clinical review.
Will I still need to see my NHS GP?
Many members receive the advice and treatment they need through the Digital GP service. However, if a physical examination is required or ongoing care is needed, you may be advised to see your own GP. The service complements but does not replace your NHS GP.
Can I request a male or female doctor?
Where possible, preferences for a male or female GP will be accommodated.
What sort of things can I ask about?
Anything you would normally discuss with your NHS GP, including skin conditions, aches and pains, digestive issues, ENT problems, medication questions and second opinions.
Can I have a consultation for my children too?
Not at this stage. The membership is for you as an individual. However, we are looking to introduce a ‘family’ access to Bupa Well+ in the future.
