Freezing a membership allows members to pause their subscription for up to six months at a cost of £5 per month, though this fee is waived if medical evidence is provided. The freeze period doesn't count toward the minimum 12-month contract, and members must provide at least five working days' notice for the freeze to take effect. Requests should be submitted through the leisure centre’s website or by calling the customer service team.
Members must retain confirmation of the freeze approval, which is sent via email once processed. During this period, payments are paused, but access to facilities is restricted until the freeze is lifted. Freezing is not available for swimming lesson memberships, and it’s important to follow all procedures to avoid disruptions or fees.
In exceptional circumstances, e.g. injury or medical, you may be allowed to freeze your membership for an agreed period [up to a maximum of 12 weeks] for a fee of £5 per month. This request must be made via our website 'Freeze form' www.leisurecentre.com/contactus or by phoning 01905 969619 stating the reason for the freeze and including supporting medical evidence.
Please could members at Crosby and Penzance Leisure Centres contact 01905 969689. Once processed you will receive confirmation of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term. We reserve the right to decline your application.
For more information please see our T&Cs for ‘Memberships’.
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