You can cancel a flexible membership by providing one full calendar month's notice. For example, if you need to give us one month’s notice to end your membership and we receive your notice mid month, your notice will start from 1st of the following month and will lapse at the end of that following month. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day. To do so, submit your request via the "Contact Us" form on the LeisureCentre website - select "cancel my direct debit membership" Alternately, you can call our central team Monday - Friday 08.00-18.00 on 01905 969619. Please could members at Attleborough, Crosby, Penzance and Swaffham Leisure Centres contact 01905 969689. We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with the terms and conditions.
Default Fees: Where a Direct Debit has failed or a member has purported to have cancelled their Direct Debit without prior agreement, the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit his/her membership. Upon failure to make payment, subsequent reinstatement of the membership or any future membership will be subject to the outstanding membership fees being paid in full. If the contract terms are not followed legal proceedings may be taken and a £20 default fee will apply.
An annual or fixed membership package is offered for a minimum of 12 months whereby you are committing to a 12 month term and are not able to cancel within this period. If a direct debit is cancelled, the remaining term will be added as a debt to your account. To cancel your membership please submit your request via the "Contact Us" form on the LeisureCentre website and select "cancel my direct debit membership" Alternately, you can call our central team Monday - Friday 08.00-18.00 on 01905 969619. Please could members at Attleborough, Crosby, Penzance and Swaffham Leisure Centres please contact 01905 969689. We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with the terms and conditions. The membership term, if a FIXED membership term of 12 months, is a minimum of 12 months and your Direct Debit payments will continue beyond 12 months until such time you advise us in writing of your intention to cancel. At any time beyond the 12 month initial membership term, you can cancel your membership by providing us with a full calendar month notice. All membership fees will be payable up to the date of cancellation.
Default Fees: Where a Direct Debit has failed or a member has purported to have cancelled their Direct Debit without prior agreement, the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit his/her membership. Upon failure to make payment, subsequent reinstatement of the membership or any future membership will be subject to the outstanding membership fees being paid in full. If the contract terms are not followed legal proceedings may be taken and a £20 default fee will apply.
For annual memberships paid upfront, no cancellation is allowed, as these memberships are non-refundable. However, you can freeze the membership for up to 6 months with a valid reason, but the frozen period does not count toward the 12-month term.
In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months] for a fee of £5 per month. This request must be made via our website Freeze form "Contact Us" - select "Freeze my annual paid in full membership" form, or by phoning our central team, Monday - Friday 08.00-18.00 on 01905 969619 stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month direct debit payment. Please could members at Attleborough, Crosby, Mulberry Sports, Penzance and Swaffham Leisure Centres contact 01905 969689. Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term If medical supporting evidence is provided the freeze fee will be waived.
You can cancel a swimming lesson by providing one full calendar month's notice. For example, if you need to give us one month’s notice to end your membership and we receive your notice mid month, your notice will start from 1st of the following month and will lapse at the end of that following month. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day. To do so, submit your request via the "Contact Us" form on the LeisureCentre website - select "cancel my direct debit membership" Alternately, you can call our central team Monday - Friday 08.00-18.00 on 01905 969619. Please could members at Attleborough, Crosby, Penzance and Swaffham Leisure Centres contact 01905 969689. We will confirm we have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether we have received it. Cancelling your direct debit does not mean you have given us notice to end your membership. You must give us written notice in line with the terms and conditions.
For more information please see our T&Cs for ‘Memberships.
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