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GET EXTRA FROM YOUR MEMBERSHIP

Enhance your experience with EXTRA and enjoy exclusive benefits. For only an additional £7.50 per month, EXTRA works with your existing membership, giving you even more support along your fitness and wellbeing journey.

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EXPLORE THE BENEFITS OF EXTRA

 

 

Standard Membership

EXTRA

£7.50

Access to HealthHero virtual GP

x

33% discounts on nutritional courses

x

10% discounts on 1:1 nutrition and wellbeing consultations

x

Free access to Good Boost classes*

x

10% discounts on hot drinks**

x

Book classes up to 14 days in advance

7 days

14 days

 

UPGRADING IS EASY

You can upgrade to EXTRA quickly and easily through our Leisure Centre app. Make sure you’re signed in and follow the instructions below:
 

  • Open the Leisure Centre app
  • Click GET EXTRA
  • Select EXTRA and add to your basket
  • Click the plus to confirm your EXTRA
  • Set your start date and confirm your payment

 

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NUTRITION AND WELLBEING

With EXTRA, you'll receive an exclusive 33% discount on our expert-led nutrition courses as well as a 10% discount on personalised nutrition and wellbeing consultations. Look out for the promotional codes in your inbox once you upgrade to EXTRA. View our nutrition courses on our website MyHealthyWay.

HEALTHHERO

Consult with a doctor when you need to via video, phone or message. When you upgrade with EXTRA, you will get access to a fully qualified GP for an online consultation within 48 hours, helping you to manage your health and wellbeing. Look out for an email explaining how to set your account up. For more information and FAQs about Healthhero please see our page here.

Please note: Activating HealthHero can take up to 10 days after you upgrade to EXTRA.

SECURE YOUR SPOT

Upgrade to EXTRA and enjoy the benefit of booking your favourite classes or activities up to 14 days in advance. Secure your spot with bookings available up to 7 days ahead of our standard memberships. Contact your local centre for specific activities.

MSK HUBS GOODBOOST INCLUDED

Upgrade to EXTRA and benefit from inclusive access to our GoodBoost musculoskeletal rehabilitation classes.* Book your GoodBoost class like normal, via the app or website, and it will be shown as free. Further information on the unique benefits of our MSK Hubs can be found here, along with the appropriate referral forms which need to be completed before accessing the MSK classes. 

SAVE AT OUR CAFES

As an EXTRA member, enjoy an additional 10% discount on hot beverage purchases at our cafes**. Treat yourself to a hot beverage after your workout and save. 

CANCEL AT YOUR CONVENIENCE

It’s easy to cancel your EXTRA upgrade via our app. Scroll down to our FAQs for the full process. Cancellation of Extra will not cancel your existing membership agreement. Terms and conditions apply, view them here. 

FREQUENTLY ASKED QUESTIONS

Browse through our frequently asked questions below to find answers to common queries. If you can't find the information you're looking for, please reach out to your local leisure centre either in person or via this link.

WHAT ARE THE FULL BENEFITS OF UPGRADING?
  • Access to HealthHero, a private online GP Service
  • 33% reduction on 6-week Nutrition Courses (across specialist topics)
  • 10% discount on 1:1 personalised nutrition & wellbeing consultations
  • Inclusive access to MSK Hub rehabilitation GoodBoost classes*
  • 10% Discounts on hot drinks**
  • 14 days booking rights

 

HOW DOES IT WORK?

 

Any existing member is able to upgrade with EXTRA by paying an additional £7.50 per month, regardless of their current membership type (excluding junior and casual customers). Upgrading to EXTRA will work alongside your existing fixed, flexible or annual membership. Upgrading is available via the Leisure Centre app.

 

CAN MEMBERS UPGRADE WITH EXTRA AT ANY TIME, OR DO THEY NEED TO COMMIT TO IT WHEN THEY FIRST JOIN?

As long as you have a membership with us, you are able to upgrade with EXTRA at any time. The EXTRA upgrade is unavailable to junior members and PAYG customers.

ARE THERE DIFFERENT TIERS OF UPGRADE WITH VARYING LEVELS OF ACCESS OR PERKS?

No, upgrading with EXTRA gives you the benefits outlined above. Inclusive access to Good Boost rehabilitation classes is only available at sites providing Good Boost classes, following a completed health referral. See if your site is available here. 

Discounts on hot drinks are only available at sites with cafes within the centre. 

WHAT IS THE COST OF EXTRA, ARE THERE ANY ADDITIONAL FEES OR HIDDEN CHARGES?

The cost of EXTRA is an additional £7.50 per month. If you have an annual membership, you will be able to purchase EXTRA via a monthly direct debit only.

HOW LONG IS THE COMMITMENT PERIOD FOR EXTRA, AND WHAT ARE THE TERMS FOR CANCELLING?

The EXTRA upgrade operates on a 1 month minimum term. If you would like to cancel EXTRA, you will need to do this via the app. This will only cancel your EXTRA upgrade and not your existing direct debit membership. Please ensure you are logged in and follow this process:

  1. Open the Leisure Centre app
  2. Click Manage my account
  3. Click Manage extra
  4. Select EXTRA
  5. Click on the service 
  6. Scroll and click cancel Member Service 
  7. Complete cancellation date and reason for cancellation
  8. Click send request 

HOW DO I ACCESS HEALTHHERO?

Once the EXTRA upgrade is applied to your membership, it will take up to 10 days to activate your HealthHero service due to the processing time of our health partner. You will have your own customer portal which can be accessed here. When first logging in, you will need to register with HealthHero, using your membership number. You can find this by clicking the ‘Membership card’ on your app home screen. For more information and FAQs about Healthhero please see our page here.

WHAT CAN YOU SPEAK TO YOUR HEALTHHERO VIRTUAL GP ABOUT?

You can speak to your GP about:

  • Musculoskeletal
  • Mental health
  • Second opinion
  • Dermatology
  • Medication queries
  • Paediatrics
  • Women’s health
  • Heart problems
  • Travel & Vaccinations Advice
  • Ear, nose, throat
  • Stomach problems
  • Rheumatology
  • Nervous system
  • Eye and vision care
  • Respiratory
  • Urinary issues
  • Men's Health

 

For more information and FAQs about Healthhero please see our page here.

HOW DO I BOOK MY NUTRITIONAL COURSE AND CONSULTANT WITH MY DISCOUNT?

With EXTRA, you'll receive an exclusive 33% discount on our nutritional courses and enjoy a 10% discount on personalised nutrition and wellbeing consultations. These voucher codes will be sent to you via email. You can view our nutritional courses through MyHealthyWay

To book your personal nutritional consultation, please email myhealthyway@parkwood-leisure.co.uk including your membership number.  

DO EXTRA MEMBERS RECEIVE ADVANCE BOOKING ON CLASSES OR FACILITIES?

Yes, members who upgrade with EXTRA will receive 14 days advance booking. Depending on your local centre’s membership offering, this will include classes and activity bookings. Please check with your leisure centre for specific details. 

WHAT IF I AM ON A CORPORATE MEMBERSHIP?

If you have a corporate membership, you may wish to speak to your employer about the possibility of them paying the additional premium for EXTRA. If not, you are still able to pay the additional premium yourself, following the sign up route set out in the guidance - you will need to enter your own payment details for the additional monthly fee.

WHAT IF I HAVE A COUPLES OR FAMILY MEMBERSHIP?

EXTRA is available to each member, including adults on couples or family memberships. This means that a couple or family members would need to purchase EXTRA individually. Each adult can do this via the sign up route outlined and can either use the bank details of the head member or input their own bank account details.

ARE MY EXISTING BOOKING RIGHTS OR TERMS AND CONDITIONS CHANGING?

We understand that some members may not be able or willing to pay for the EXTRA membership. We want to assure you that this will not affect your current terms and conditions of membership or your current booking rights. You will still have access to all of the same benefits that you currently enjoy. Terms and conditions can be found here.

UPGRADE TODAY

Don’t miss out, get EXTRA and get more from your membership.

 

* Where available in site and following the appropriate referral route
** In participating sites