Consult with a GP when you need to via video or phone using the My Bupa app. Our Premium Membership gives you access to Blua, digital healthcare from Bupa, including our Digital GP service allowing you to speak to a fully qualified doctor for advice, diagnosis and treatment to help manage your health and wellbeing. Appointments are available 7 days a week.
Bupa Well+ brings together trusted clinical expertise and digital technology to make high-quality healthcare easier to access, all in one place through the My Bupa app. It gives you access to a GP, therapist, physiotherapist, and fitness classes, all in your pocket.
Key Features
Expert GP advice at a time that suits you
As part of your Premium Membership, you can book a private Digital GP appointment online whenever you need support. Appointments are available via video or phone, with extended access hours during weekdays and weekends. This means you can receive reassurance, guidance and treatment without the need to wait for a face-to-face GP visit.
The service is designed to support your overall health and wellbeing, recognising that convenient access to medical advice is increasingly important as life gets busier.
The Digital GP can assess symptoms, provide advice and recommend treatment. Where appropriate, they can issue private prescriptions to be collected from a local pharmacy or delivered to a UK address. As these are private prescriptions, medication costs are payable and NHS exemptions do not apply.
If required, the Digital GP may offer diagnosis, treatment, a sick note (this note does not allow any claims for Statutory Sick Pay) or a referral letter for your own GP. This includes 6 remote counselling appointments and 8 remote behaviour therapy appointments each year.
Private GP services typically cost at least £15 per month, but through our partnership with Bupa, Digital GP access is included at no additional cost within your Premium Membership. Find out more about our benefits and how to purchase Premium Membership here.
Private GP services typically cost at least £15 per month, but through our partnership with Bupa, Digital GP access is included at no additional cost within your Premium Membership.
For more information and FAQs about Bupa Well+ Silver please see our page here; Affordable health | Bupa Well+ Silver | Bupa UK
You can speak to a Bupa Digital GP about any health concerns you would normally discuss with your NHS GP, including:
Limits apply to services included in your Bupa Well+ subscription and services are subject to availability. Scans and tests are not included. Please check your subscription for details. Services are subject to availability and for use in the UK only. For more information and FAQs about Bupa Well+, please see our page here; Affordable health | Bupa Well+ Silver | Bupa UK
As part of our ongoing commitment to supporting the wellbeing of our members, we are upgrading our health and wellbeing offering. As of Tuesday 5 May at 13:00, we are removing the ARVRA wellness platform and HealthHero digital GP services from our Premium Membership benefits. Instead, we are delighted to introduce a single, comprehensive service: Bupa Well+ Silver.
We want to provide our members with the best possible health and wellbeing support in the most convenient way. Previously, you had to navigate two different platforms for your wellness and medical needs and were restricted to GP support only. Bupa Well+ Silver allows us to combine digital GP access, fitness resources, mental health support, online physiotherapy and more into one seamless, easy-to-use app.
We believe this partnership gives our members a significantly enhanced package, at no additional cost.
No, your membership fee remains exactly the same, but you now get access to a much wider, integrated range of premium health services.
To ensure you don't lose access to your premium health benefits, please follow these simple steps once the service goes live on Tuesday 5 May at 13:00:
No. Because your health data is strictly confidential, we do not have access to it, and it will not automatically transfer to Bupa. If you need copies of your past consultation notes, referrals, or private prescriptions from Health Hero, please log in to your Health Hero account to download them or contact their support team directly before the transition date.
Once you are signed up to Premium Membership, your Bupa Well+ services will be activated within 10 days. You’ll receive an email invitation to register and access the services via the My Bupa app.
When logging in for the first time, you’ll need to create a Bupa digital account. This ensures Bupa has the necessary information to support your GP consultation.
You’ll speak with a qualified, GMC-registered GP via phone or video consultation at your scheduled appointment time.
There is no fixed limit to the number of Digital GP consultations; however, appointments are monitored to ensure they are clinically appropriate and may be limited. You can book consultations as needed for different health concerns, subject to clinical review.
Many members receive the advice and treatment they need through the Digital GP service. However, if a physical examination is required or ongoing care is needed, you may be advised to see your own GP. The service complements but does not replace your NHS GP.
Where possible, preferences for a male or female GP will be accommodated.
Anything you would normally discuss with your NHS GP, including skin conditions, aches and pains, digestive issues, ENT problems, medication questions and second opinions.
Not at this stage. The membership is for you as an individual. However, we are looking to introduce a ‘family’ access to Bupa Well+ in the future.
