We're currently experiencing a technical issue with class bookings on both our app and website. You may see unexpected charges or trouble loading classes when trying to book. We're working closely with our providers to resolve this as quickly as possible. Thank you for your patience and understanding.

What is the cancellation policy for classes?

Please make every effort to cancel your booking via the Leisure Centre app or online if you are unable to attend a booked session. This allows other customers to utilise the space. Cancellation of reserved sessions is permitted, provided that such cancellation is made at least 2 hours in advance of the activity start time.

For safety reasons, customers will not be permitted to access a group fitness class 5 minutes after the class has commenced. Classes lateness is then treated as a no show, in accordance with our policy, which is then considered as a strike.

For more information in relation to our cancellation policy, please contact a member of staff at your local centre.

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