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HealthHero connects smart technology and gold-standard clinical expertise to make high quality healthcare more accessible.
As part of our EXTRA membership, you will be able to easily book a private GP consultation online, whenever you need to. Appointments are available via video link or phone call between 8am and 10pm, 7-days a week (excluding bank holidays). That means you receive advice, reassurance and, where appropriate, medication when you need it most.
The service is here to help you look after your health and wellbeing, whatever your medical concern or question, recognising that as our lives get busier, the need for accessible, expert medical advice becomes even more important.
The GP can diagnose, advise and provide treatment for your medical concern. The consulting doctor is able to prescribe medicines in the same way as your local doctor. Once you agree to a course of treatment in your remote GP appointment, the GP will give you a private prescription to collect from your local pharmacy or be delivered to any UK address. whether at home, work or holiday. As these are private prescriptions, you will need to pay for the prescription medicine and no exemptions are valid with this service e.g. free prescriptions for people over 65.
If appropriate, the GP can also issue a fit note for your employer, or provide you with an open private referral letter.
Find out more information about our benefits and how to upgrade with Extra here.
Browse through our frequently asked questions below for what to expect when booking a consultation with our virtual GP service.
One of our specially trained operators will answer your call, take some details and arrange a convenient time for a GP to call you back, or email you a link to join if you requested a video consultation.
Most patients receive the advice, reassurance and, where appropriate, diagnosis they need from our doctors. However, if your symptoms require a physical examination, or a repeat prescription, you may be referred to your own GP. The service is not a replacement for your own GP.
Yes. Where possible, we will always try to accommodate a patient’s preference to speak to a male or female doctor.
Anything you would ask your own GP, for example, stomach issues, ears, nose and throat complaints, dermatological conditions, aches and pains and explanations or second opinions on diagnosis or treatment. We recommend booking a separate consultation for each individual presenting issue you have.
Dependants are eligible to use the GP advice line. Where a patient is under the age of 16, the patient/legal guardian must book the appointment on behalf of their dependant and must also attend the consultation.
Mr ST | 41 years old
Fearing a pinched nerve, Mr ST contacted the Virtual GP Service for advice regarding neck and shoulder pain. Having to wait just 42 minutes for a call back, Mr ST was talking a GP through his symptoms and how his pain worsened when turning his head to the left. As the patient hadn’t suffered from any arm or leg weakness, the GP concluded that the patient had an acute neck muscle spasm and therefore advised on the best over the counter analgesics available. Should the pain worsen, or should the patient experience any weakness in his legs or arms, he was instructed to contact his local out of hours or walk in centre for examination.
Miss AI | 6 days old
A concerned parent called seeking advice about their 6-day old baby girl who was vomiting after each feed. The doctor discussed the birth and the baby’s feeding patterns and established that the baby had no temperature or other symptoms. They mentioned that the baby was feeding very fast and the doctor suggested that they try a different type of teat and if there was no improvement to take her to see her own doctor. The caller commented that the GP Advice Line is a great service, especially the fact that it is available 24 hours and that they would definitely use the service again.
Mrs RH | 25 years old
Mrs RH was experiencing throat and chest pains for a few days which led to an A&E visit. A couple of days later, still not feeling better, she contacted the Virtual GP Service and spoke with a GP for over 20 minutes. During the consultation, the GP diagnosed her with a digestion related problem and prescribed an antacid for immediate relief from the symptoms.
