We use cookies on our website to provide the best experience possible. This includes personalising content and analysing traffic on our website, and advertising on other websites and social media. By continuing to use the site you agree to this, or you can go to our cookie policy to learn more and manage your settings.
Our Active Communities Together terms and conditions specifically apply to Hutton Moor Leisure Centre, Backwell Leisure Centre, Scotch Horn Leisure Centre, Princess Royal Sports Arena, Castle Sports Complex, and Castle Swimming Pool. These terms are applicable from the 1 April 2026.
On this page
Show AllLegacy Leisure is committed to providing a diverse and meaningful range of leisure and culture related activities for the communities in which we serve. Attracting and retaining a diverse workforce strengthens our ability to deliver these goals.
We focus on a culture of inclusion and personal development and seek to provide
opportunities for each individual to achieve their full potential and to be rewarded fairly, irrespective of gender.
Lex Leisure is proud to provide services to the community and attracting and retaining a diverse range of employees strengthens our ability to deliver our goals.
We aim to make Parkwood Leisure a great place for everyone to work. We take an inclusive approach in the workplace and focus on offering career pathways and development opportunities that are accessible for all. We operate with reward and recognition structures that are fairly applied to all, irrespective of gender.
1Life is a forward thinking lifestyle and management solutions company that engages with people in local communities to enhance lives through health and wellbeing, physical activity, learning and the arts.
1.1 Get Premium
The PREMIUM product is available either as part of a dedicated PREMIUM membership agreement or as a PREMIUM upgrade to your existing membership agreement at selected centres. For more information, including the benefits of a PREMIUM upgrade, please visit https://www.leisurecentre.com/premium.
We reserve the right to amend or withdraw PREMIUM benefits at any time.
Parkwood Leisure acts as agent of the Local Authority in operating certain leisure centres. In turn, Parkwood Leisure works with Active Communities Together (sub agent) to deliver services on behalf of the Local Authority at these locations.
Your local authority has appointed Parkwood Leisure to act as its Agent when selling and providing the leisure services at these centres. Your membership contract is with the Local Authority, but Parkwood Leisure and Active Communities Together may enforce these Terms and Conditions on behalf of the Local Authority. ‘We’ ‘Us’ or ‘Our’ in these terms refers to the Sub Agent or Agent acting as agent for and on behalf of the Local Authority.
Dedicated PREMIUM membership agreements are subject to the terms and conditions in Section 2 Memberships (Cancellation and Financial Terms). The terms and conditions below are purely for the PREMIUM upgrade option:
1. By subscribing to the “PREMIUM '' upgrade, you are agreeing to an additional payment plan which is in addition to your existing monthly Direct Debit membership agreement. This additional payment will be managed solely via the LeisureCentre App or Online Portal on behalf of your Local Authority. You can cancel the “PREMIUM'' subscription after 1 month without having to notify us. You must cancel the PREMIUM subscription via the Leisure Centre app or via your online portal which you can access in the members area of the leisurecentre.com website. Cancellation instructions can be found on your activation email or www.leisurecentre.com/premium
2. “PREMIUM” is separate from your Direct Debit membership whereby you will continue to agree to the cancellation process and notice period set out under paragraph 1.
3. “PREMIUM” upgrade will be charged on top of your monthly membership fee. Payments are debited on the 1st working day of the month. Your Direct Debit start date will be shown on your confirmation email and displayed in the member services area when you log into the Leisure Centre app or via your online account.
4. Monthly payments will be added to your existing monthly Direct Debit membership fee.
5. You can only take out a “PREMIUM” upgrade if you have a valid active Direct Debit or annual paid in full membership at a participating site.
6. If you have default payments or arrears on your existing membership, normal terms and conditions apply and these arrears will need to be settled before being able to upgrade.
7. Your monthly Direct Debit membership is your main membership agreement and the “PREMIUM” is an additional benefit that you pay for and manage as a bolt on service to your existing membership agreement.
8. If you cancel your main Direct Debit agreement in line with your notice period, it will automatically cancel your “PREMIUM” upgrade.
9. An annual paid in full member is able to upgrade to PREMIUM but will need to set up a monthly Direct Debit for the PREMIUM subscription monthly fees via the LeisureCentre App.
Please also read the 2.0 MEMBERSHIP TERMS AND CONDITIONS as these also apply to your main membership.
Please also read the 4.0 CORE TERMS AND CONDITIONS as these also apply to your main membership.
Please also read the 5.0 CONDITIONS OF USE as these also apply to your main membership.
All of the above can be found on our website https://www.leisurecentre.com/termsandconditions
Welcome to your local Leisure Centre. The Local Authority, acting through Parkwood Leisure and Active Communities Together, as their Agent and Sub-Agent respectively, aims to provide facilities and services, which meet and exceed your expectations. If at any time you feel we have failed to meet these standards, please do not hesitate to contact a member of the on-site team. Alternatively please provide feedback by visiting the "send us a message" area on our website at https://www.leisurecentre.com/contact-us.
We will work hard to ensure that your visit to the centre is a positive one and to help you achieve your health and fitness goals. This agreement commences once you have indicated your acceptance in the Declaration section of the sign-up process. These Terms are a legal agreement between the Local Authority (as Principal) and you, the Member. Parkwood Leisure Limited (the ‘Agent’) and Active Communities Together Limited (‘Active Communities Together’) act solely as agent for and on behalf of your Local Authority in delivering the Services.
Please make sure you read them carefully. These Terms replace any previous versions and apply at all times and take priority over any verbal communication by your Local Authority, Parkwood Leisure, or Active Communities Together.
We may need to update these Terms from time to time and as such, updated terms and conditions can always be found on our website www.leisurecentre.com/termsandconditions.
1. Cancellation and Financial Terms
1.1 An annual or “FIXED” membership package is offered for a MINIMUM of 12 months whereby you are committing to a MINIMUM of a 12 month term and are not able to cancel within this period. If a Direct Debit is cancelled, the remaining term will be added as a debt to your account (which is owed to your Local Authority) and could be passed over to a 3rd party debt collection agency. You can freeze an annual membership for a maximum of 6 months per year at a charge of £5 per month but the freeze period will not form a part of your 12 month contract. A freeze charge will not apply to health and fitness membership agreements if medical supporting evidence is supplied. Annual paid up front memberships are non-refundable.
All other membership agreements are offered on a flexible Direct Debit membership option with a full calendar month cancellation period. All monthly Direct Debit payments are collected on the 1st working day of the month. It is your responsibility to check these payments are correct. If incorrect payments have been made, Active Communities Together, on behalf of your Local Authority, will not refund any amount greater than 6 months in value as it is your responsibility to regularly check your statements.
1.2 Members can pay either by annual subscription in advance, or monthly by Direct Debit. For granting this credit, members pay an additional 10% charge which is incorporated in the Direct Debit payments. For further details, please see the Direct Debit Mandate Terms and Conditions. For the avoidance of doubt this agreement is not a Consumer Credit Agreement.
1.3 Members joining in person at the centre are not entitled to a 14 day cooling-off period. Online joiners are entitled to a 14 day cooling off period if the facilities have not been used and an induction was not booked. Please note that Joining Fees are non refundable.
1.4 Your membership will commence on the Start Date [as defined at point of joining], after which time you agree to be bound by the terms and conditions stated in this contract along with the Core Terms and Conditions and any other applicable terms and conditions.
1.5 The membership term, if a FIXED membership term of 12 months, is a MINIMUM of 12 months and your Direct Debit payments will continue beyond 12 months until such time you advise Active Communities Together in writing of your intention to cancel.
1.6 The Member can, at any time beyond the 12 month initial membership term, cancel their membership by providing Active Communities Together with one full calendar month notice. All membership fees will be payable to Active Communities Together (collecting on behalf of your Local Authority) up to the date of cancellation.
1.7 You are able to cancel your membership via the leisurecentre.com website "send us a message" form, www.leisurecentre.com/contact-us, direct email to activecommunities@servicetsg.com ,or by phoning one of the team Mon-Fri 08.00-18.00 on 020 4632 4740.
Once processed, you will receive confirmation of the cancellation, you can then cancel your Direct Debit instruction at your bank. If the cancellation terms are not followed, legal proceedings may be taken by us on behalf of your Local Authority and a £20 default fee will automatically be added to your account when a Direct Debit fails to collect. A maximum of 2 x £20 default fees will apply in a month if a mid month representation fails.
Notice: We calculate your membership in whole calendar months. Anywhere in these terms where the Active Communities Together asks you to give notice, we will treat it as if they received it on the first day of the following month. For example, if you need to give us one month’s notice to end your membership and we receive your notice mid month, your notice will start from 1st of the following month and will lapse at the end of that following month. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
Active Communities Together will confirm they have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so they can check whether they have received it. Cancelling your Direct Debit does not mean you have given the Active Communities Together notice to end your membership. You must give Active Communities Together written notice.
1.8 Where a Direct Debit has failed the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit their membership. Upon failure to make payment, subsequent reinstatement of the membership will be subject to the outstanding membership fees being paid in full (to Active Communities Together on behalf of your Local Authority). If the contract terms are not followed, legal proceedings may be taken by our debt collections agency, ARC Europe Ltd Debt Collection and an additional fee will be added.
1.9 In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months] for a fee of £5 per month. This request must be made via Active Communities Together's website Freeze form www.leisurecentre.com/contact-us or by phoning 020 4632 4740 stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month Direct Debit payment. Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term. If medical supporting evidence is provided the freeze fee will be waived (Excluding swimming lesson memberships). Members are not permitted to cancel their agreement when a freeze is in place. If a Member purports to cancel their agreement during an active freeze, the freeze will be terminated and the Membership will be cancelled with effect from the last day of the month, following the completion of the full calendar month notice period and payment. All Membership Fees will be payable up to the date of cancellation.
1.10 If you cancel your Direct Debit without the required full calendar month’s notice and the Active Communities Together is unable to collect your membership fees on the 1st working day of a month as agreed upon joining then a £20 default fee will apply on top of your monthly payment for each missed payment.
1.11 Active Communities Together, on behalf of your Local Authority, will inform you a minimum of 2 weeks in advance of any increase in the price of your membership by email. From time to time, we will need to contact you about your membership so it is your responsibility to ensure the email address Active Communities Together has for you is correct. It is also your responsibility to inform us of any changes to your personal and contact details including address, telephone number, and email address, so that such communications may be made. You can also make these changes directly in the membership area of your online booking account or by using the contact us section on our website under “my membership.” www.leisurecentre.com/contact-us.
1.12 Your Local Authority, Parkwood Leisure and Active Communities Together reserve the right to update and/or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the Membership Terms and Conditions at all times. These may vary from time to time at the individual centre.
1.13 Your Local Authority (acting via Active Communities Together) reserves the right to cancel any membership at its sole discretion and without paying compensation.
1.14 All gym users must complete a gym induction prior to gym use which can be booked at reception and is free of charge. You must be at least 16 years of age to be a member, unless you are a Junior member.
1.15 Members can contact Active Communities Together with a site specific membership query or to give feedback by visiting our website and we will endeavour to respond within 3 working days.
1.16 During the first 12 months, you can transfer your Direct Debit membership to a friend or relative who can then take over the remainder of your existing membership term. A nominal administrative charge of £25 for the transfer will be made to the new member (and retained by Parkwood Leisure/Active Communities Together as part of their Agency Fee). Please contact Active Communities Together via our website to request a transfer.
1.17 It is the responsibility of the member to request a downgrade of membership if a more suitable membership option is available when reaching a certain age.
1.18 All Direct Debit Memberships are subject to an annual price increase. You will be notified by email within 14 days.
1.19 Your Local Authority (acting via Active Communities Together) reserves the right to amend a membership agreement name and monthly Direct Debit price over time due to age bands or discounted membership agreements if proof is not provided when requested.
2. Promotions and Offers.
2.1 By utilising a promotional code or participating within a new membership promotion on any membership, you agree to pay the minimum of one month[s] Direct Debit. If cancelling before the promotional period occurs, your Local Authority (acting via Active Communities Together) may immediately cancel your membership and raise a charge of one month to cover the promotional period. If the contract terms are not followed, legal proceedings may be taken and a £20 default charge (owed to your Local Authority) will also apply. Any discounted corporate memberships from “My Gym Discounts” will only be valid for 12 months.
3. Premium Product.
3.1 Your Local Authority (acting via Active Communities Together) reserves the right to amend or withdraw PREMIUM benefits at any time. (a) You can cancel the “PREMIUM” subscription after 1 month without having to notify Active Communities Together. You must cancel the PREMIUM subscription via the Leisure Centre app. If you have default payments or arrears on your existing membership (owed to your Local Authority), these arrears will need to be settled before being able to upgrade.
Please see 2.0 Premium - Additional Member Service on the main Terms and Conditions page for more information.
Core Terms and Conditions
What these terms cover. These are the terms and conditions which outline the core contract terms of your membership. This contract is between you and your Local Authority. Parkwood Leisure Limited (the ‘Agent’) and Active Communities Together Limited (Sub-Agent) act solely as your Local Authority’s agent in the delivery of the Services.
1. OUR CONTRACT WITH YOU
1.1 How the Active Communities Together, on behalf of your Local Authority, will accept your membership application: Your Local Authority's acceptance of your membership will occur when the Active Communities Together confirms this in writing to you, at which point a contract will come into existence between you and your Local Authority.
1.2 Your membership number: Active Communities Together will assign you a membership number when we accept your application for membership.
1.3 Photograph: When you and anyone linked to your membership join, you will each need to have your photograph taken. This is to allow Active Communities Together to check your identity when you enter your centre.
1.4. Discounted memberships: If you ask Active Communities Together to reduce your membership fee you will need to prove that you meet the condition before the Active Communities Together will reduce your fee and, from time to time, the Active Communities Together may ask you for up-to-date proof.
2. PROVIDING THE MEMBERSHIP SERVICES
2.1 When the Active Communities Together will provide the membership services: Active Communities Together, on behalf of your Local Authority, will continue to provide membership services to you, provided that you do not breach any of the Terms and Conditions.
2.2 Active Communities Together may suspend your membership if you do not pay. If you do not pay for the membership services when you are supposed to, we may suspend your membership until you have paid the outstanding amounts. We will contact you to tell you they are suspending your membership.
3. OUR RIGHTS TO END THE CONTRACT
3.1 Your Local Authority (acting via Active Communities Together) may end the contract if you break it. your Local Authority may end your membership at any time by writing to you if:
3.2 You must compensate your Local Authority if you break the contract. If your Local Authority ends the contract, Active Communities Together will refund any money you have paid in advance but we may deduct or charge you reasonable compensation for the net costs your Local Authority will incur as a result of your breaking the contract.
4. IF THERE IS A PROBLEM WITH THE SERVICES
4.1 Summary of your legal rights: Your Local Authority is under a legal duty to supply services that are in conformity with this contract. If your product is services, the Consumer Rights Act 2015 says: you can ask your Local Authority to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if Active Communities Together can’t fix it.
5. PRICE AND PAYMENT
5.1 The price of your membership will be the price set out in your Local Authority’s price list in force at the date of your membership.
5.2 Active Communities Together, on behalf of your Local Authority, can charge a default fee of £20 if you pay late, do not make any payment by the due date or cancel your Direct Debit without the required notice. Legal action may be taken to recover the debt.
6 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
6.1 Your Local Authority may be responsible to you for foreseeable loss and damage deliberately caused by your Local Authority, Parkwood Leisure, or Active Communities Together. If your Local Authority fails to comply with these terms, your Local Authority may be responsible for loss or damage you suffer that is a foreseeable result of your Local Authority’s breaking this contract.
6.2 Your Local Authority does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by your Local Authority's, Parkwood Leisure, or Active Communities Together's negligence or the negligence of their respective employees, agents or subcontractors.
6.3 You shall indemnify your Local Authority, Parkwood Leisure, and Active Communities Together against all liabilities, costs, expenses, damages and losses arising out of or in connection with any claim or action made against you in connection with the recovery of any costs in respect of all claims relating to debt recovery actions arising out of this contract.
7. HOW WE MAY USE YOUR PERSONAL INFORMATION
7.1 Active Communities Together, acting on behalf of your Local Authority, will only use your personal information as set out in your Local Authority’s Privacy Policy. You can find your Local Authority’s Privacy Policy on our website, under the Policies section.
8 OTHER IMPORTANT TERMS
8.1 Catering.
All customers and members are required to show their membership card, receipt or App bar-code at reception/swipe through the fast-track access point on arrival at the centre. Members may be refused free entry into health and fitness activities without a valid card. A photograph will be required upon joining for identification purposes for details on how your Local Authority will store and use this personal information, please refer to the Core Terms and Conditions.
2.1 Cancellation of reserved sessions is permitted, provided that such cancellation is made at least 2 hours in advance. Failure to attend a booked activity without notice 3 times within 30 days will result in the loss of advanced booking rights for 1 week. Where possible please cancel via the app to allow other members to utilise the space.
2.2 Members are permitted to book up to 7 days in advance or 14 days in advance if an PREMIUM upgrade is purchased; registered non-members are permitted to book 5 days in advance.
2.3 For safety reasons, customers will not be permitted to access a group fitness class 5 minutes after the class has commenced.
3.1 Your Local Authority reserves the right to withdraw all or any part of its facilities for short periods of time to carry out routine maintenance and for exhibitions/events. Your Local Authority reserves the right to change Swimming, Group Exercise and other program timetables from time to time. Active Communities Together will always strive to give Members advance warning of these times [where possible] and no refunds will apply in these circumstances provided they occur no more than 10 times in any 12 month period.
3.2 If your Leisure Centre is closed for more than 7 days in a row and Active Communities Together does not provide another facility, they will, on behalf of your Local Authority, refund a percentage of your membership fees which relate to the period that your Leisure Centre is closed, but not including the first 7 days. This does not apply if your Local Authority permanently closes a whole facility, or if your Local Authority has to close the facility due to reasons outside its control.
4.1 The centre will not accept any abusive, threatening and violent behaviour towards Active Communities Together's staff. We will pursue prosecution of anyone who assaults or intimidates a member of their team and your membership will be revoked.
5.1 If you have a medical condition that may affect your safety, you must inform the receptionist immediately upon arrival. At all times you must conform to the displayed instructions and any instructions given by Active Communities Together's team regarding the use and cleaning of equipment. In the event of an accident or incident, you must inform a member of Active Communities Together's team immediately.
5.2 Facilities users are responsible for their own health and safety and should conduct their activities in a safe manner at all times so as to not impact on the health and safety of themselves or others when on the premises. Admission may be refused to any person who is considered to pose a danger either to themselves or to others.
6.1 Please follow all instructions provided by the Active Communities Together team of lifeguards to maximise your enjoyment of your visit. Outdoor footwear is not permitted to be worn in the Pool Hall at any time. Customers must follow the centre’s designated adult to child swim ratios. Showering prior to the use of the swimming pool is requested. We recommend babies and toddlers use aqua nappies. Do not swim for at least 48 hours after suffering vomiting or diarrhoea.
7.1 Prior to using any fitness equipment you are required to undertake a supervised induction with a member of the Health and Fitness team. Equipment and facilities must be used in a safe manner and in accordance with training or guidance given by a qualified member of staff or relevant signage. All free weights must be replaced after use.
7.2 No children under the age of 16 years are permitted in either the fitness suite or dance studio, unless attending a supervised or designated session.
7.3 Participants who turn up 15+ minutes late for a court booking risk losing the court and a refund will not be issued.
8.1 Children under the age of 8 may change in the changing room of their accompanying parent/adult. Any articles Active Communities Together finds, including items left in lockers at the end of the day will be removed and kept in storage for up to four weeks. After this time, we reserve the right to dispose of these items as they see fit.
8.2 All schools must adequately supervise their pupils at all times and your Local Authority, Parkwood Leisure, and Active Communities Together will not be held responsible for any pupils or their actions. You are not permitted to take photographs or videos in the changing area at any time.
9.1 Parents and carers have a responsibility to ensure that their children are appropriately supervised while they are attending a sport or leisure facility.
10.1 The hirer shall be responsible for payment and any other charges to do with the hire. The hirer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose. A non-refundable deposit of 25% of the total balance is required to secure an event booking.
10.2 Active Communities Together seeks to maintain high standards throughout the facilities and expects all users and hirers to contribute to this. All hirers will be held responsible for any damage caused by event/activity attendees and participants. The hirer must ensure that all attendees abide by the ‘core terms and conditions’ and the ‘conditions of use’.
10.3 All areas shall be left clean, tidy and free from damage. Any additional cleaning, waste removal, repair or necessary replacement undertaken by Active Communities Together as a result of the event shall be charged to the hirer and payable within 30 days. Where Active Communities Together sells goods on behalf of your Local Authority, any goods offered for sale by Active Communities Together shall belong to your Local Authority.
10.4 The hirer shall be liable for any additional expenses incurred by Active Communities Together if the event/activity overruns. The hirer shall not grant sound, television broadcasting or filming rights without prior conditional consent from the Centre Manager. Any accident, injury or damage must be reported to the Duty Manager immediately.
10.5 The hirer can only offer an activity similar or the same as that provided by your Local Authority with written permission of the Centre Manager. Set up and down of equipment will be undertaken during your hire time. No equipment can be stored onsite without the written consent of the Centre Manager. If the management at the centre are of the opinion that the hirer is not making suitable use of the facilities, the management reserves the right to re-allocate any unused parts. Active Communities Together will provide lifeguards for all pool bookings and this will be charged accordingly.
10.6 Active Communities Together will charge an additional fee for any damage caused [accidental or deliberate] by event/activity attendees and/or participants in order to repair or replace items. Any additional repair or necessary replacement undertaken by Active Communities Together as a result of the event shall be charged and payable within 15 days. If a debt collection agency is used to recoup money owed to your Local Authority then the customer will be charged for the agency fees.
10.7 No hirer is permitted to:
10.8 Any photography or video recording MUST be requested via reception and you will be asked to fill out a form and a permit will be issued by the Duty Manager on site.
10.9 Parkwood Leisure and Active Communities Together are not authorised to accept responsibility for the safekeeping of any money or goods. The hirer must communicate this to all attendees.
11.1 Your application is only confirmed when you receive written confirmation from the centre.
11.2 You must supply, prior to your first session, a copy of:
11.3 The hirer should ensure that suitably qualified persons appropriate to the activity shall be in attendance at all times.
12.1 The hirer acknowledges that your Local Authority, Parkwood Leisure and Active Communities Together, have a duty under Section 26 of the Counter Terrorism and Security Act 2015 in the exercise of their functions to have “due regard to the need to prevent people from becoming terrorists or supporting terrorism” (the “Prevent Duty”). The hirer shall ensure that it uses the site in such a way as to satisfy the Prevent Duty. The hirer must ensure that the venue is not used by any groups or speakers in support of any extremist ideology.
12.2 If Active Communities Together is providing catering at your event we require numbers at least 1 week in advance. Catering is not guaranteed if this information is not provided on time.
13.1 Clubs or organisations hiring facilities must provide the Centre Manager details of: Club or organisation safeguarding policy; Name of the safeguarding officer; and Evidence of Disclosure and Barring Service checks completed for all coaches and Instructors.
14.1 Any items found on the property, including items left in lockers at the end of the day will be removed and kept in storage. We keep most found items of clothing/equipment etc for up to four weeks. After this time, we reserve the right to dispose of these items. For hygiene reasons, we do not keep items of underwear, hairbrushes and combs etc.
15.1 Your Local Authority, Parkwood Leisure, and Active Communities Together accept no liability for lost or stolen goods whilst on your Local Authority’s premises unless as a direct result of their negligence. Property stored in lockers is at your own risk. Cars parked in the car park and all contents in them are your responsibility and your Local Authority, Parkwood Leisure, or Active Communities Together will not accept liability for loss or damage.
Swimming Lessons Terms and Conditions
Welcome to the swimming lesson membership at your local Leisure Centre. The Local Authority, acting through Parkwood Leisure and Active Communities Together, aims to provide facilities and services, which meet and exceed your expectations. Active Communities Together welcomes any feedback on the service that we deliver to enable us to continue to improve the swimming lesson programme. Please do not hesitate to contact a member of Active Communities Together's team directly, alternatively you can select the "send us a message" link and complete a “my swimming lesson” feedback form. Active Communities Together will work hard to ensure your visit to the centre is a pleasant one, as well as to help you achieve your and your children's goals.
The agreement commences once you have indicated your acceptance in the Declaration section of the sign-up process. These Terms are a legal agreement between you Local Authority and you, so please make sure you read them carefully. Your Local Authority reserves the right to change programme timetables from time to time. Please note that your Local Authority may update these Terms and Conditions periodically. The most current version will always be available on our website https://www.leisurecentre.com/
1. Cancellation Policy
1.1 You are able to cancel your membership via the leisurecentre.com website “contact us” form, direct email to activecommunities@servicetsg.com or by phoning one of the team Mon-Fri 08.00-18.00 on 020 4632 4740. Once processed, you will receive confirmation of the cancellation, you can then cancel your Direct Debit instruction at your bank. If the cancellation terms are not followed, legal proceedings may be taken by Active Communities Together on behalf of your Local Authority.
Notice: We calculate your membership in whole calendar months. Anywhere in these terms where Active Communities Together asks you to give notice, we will treat it as if they received it on the first day of the following month. For example, if you need to give us one month’s notice to end your membership and we receive your notice mid month, your notice will start from 1st of the following month and will lapse at the end of that following month. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
Active Communities Together will confirm they have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so they can check whether they have received it. Cancelling your Direct Debit does not mean you have given the Active Communities Together notice to end your membership. You must give Active Communities Together written notice.
1.2 Where a Direct Debit has failed the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit their membership. Upon failure to make payment, subsequent reinstatement of the membership will be subject to the outstanding membership fees being paid in full (to Active Communities Together on behalf of your Local Authority). If the contract terms are not followed, legal proceedings may be taken by our debt collections agency, ARC Europe Ltd Debt Collection and an additional fee will be added.
1.3 In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months] for a fee of £5 per month. This request must be made via Active Communities Together's website Freeze form www.leisurecentre.com/contactus or by phoning 020 4632 4740 stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month Direct Debit payment. Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term. If medical supporting evidence is provided the freeze fee will be waived (Excluding swimming lesson memberships). Members are not permitted to cancel their agreement when a freeze is in place. If a Member purports to cancel their agreement during an active freeze, the freeze will be terminated and the Membership will be cancelled with effect from the last day of the month, following the completion of the full calendar month notice period and payment. All Membership Fees will be payable up to the date of cancellation.
1.4 Active Communities Together, on behalf of your Local Authority, will inform you a minimum of 2 weeks in advance of any increase in the price of your membership by email. From time to time, we will need to contact you about your membership so it is your responsibility to ensure the email address we have for you is correct. It is also your responsibility to inform Active Communities Together of any changes to your personal and contact details including address, telephone number, and email address, so that such communications may be made. You can also make these changes directly in the membership area of your online booking account or by using the contact us section on our website under “my membership.” www.leisurecentre.com/contactus
1.5 Your Local Authority (acting via Active Communities Together) reserves the right to cancel any membership at its sole discretion and without paying compensation.
1.6 It is your responsibility to check the payments being made to Active Communities Together on behalf of your Local Authority to ensure these payments are correct. If incorrect payments have been made, Active Communities Together, on behalf of your Local Authority, will not refund any amount greater than 6 months in value as it is your responsibility to regularly check your statements.
1.7 Members joining in person at the centre are not entitled to a 14-day cooling off period and refunds for initial payment and joining fees will not be approved. Online joiners are entitled to a 14-day cooling off period if the member has not attended any of the booked lessons.
Please also read the 4.0 CORE TERMS AND CONDITIONS as these also apply to your memberships
Please also read the 5.0 CONDITIONS OF USE as these also apply to your membership.
All of the above can be found on our website https://www.leisurecentre.com/termsandconditions
Trial and Guest Pass Terms and Conditions
Steps to Health Membership Terms and Conditions
Welcome to your local Leisure Centre. We aim to provide facilities and services, which meet and exceed your expectations. If at any time you feel we have failed to meet these standards, please do not hesitate to contact a member of our team. Alternatively please complete a customer comment feedback form in the centre or by visiting the feedback section on our website at LeisureCentre.com. We will work hard to ensure your visit to the centre is a positive one and to help you achieve your health and fitness goals. The agreement commences once you have indicated your acceptance in the Declaration section of the sign-up process. These Terms are a legal agreement between us, so please make sure you read them carefully.
Parkwood Leisure acts as the Agent of the Local Authority in operating certain leisure centres. In turn, Parkwood Leisure works with Active Communities Together Ltd to deliver services on behalf of the Local Authority at these locations.
Your Local Authority has appointed Parkwood Leisure to act as its Agent when selling and providing the leisure services at these centres. Your membership contract is with the Local Authority, but Parkwood Leisure and Active Communities Together may enforce these Terms and Conditions on behalf of the Local Authority. ‘We’, ‘Us’ or ‘Our’ in these terms refers to the Active Communities Together or Agent acting as Agent for and on behalf of the Local Authority.
These Terms replace any previous versions and apply at all times and take priority over any verbal communication. We may need to update these Terms from time to time and as such, updated terms and conditions can always be found on our website leisurecentre.com.
1. Cancellation and Financial Terms
1.1 This membership package is offered on a flexible Direct Debit membership option with a full calendar months notice.
1.2 The price will automatically be amended in month 12 (year two) and month 24 (year three) of your membership and you will be informed via email of the increase within a minimum of 14 days before the amended fee is due. It is the member's responsibility to inform the Centre of any changes to your personal and contact details including address, telephone number and email address so that such communications may be made.
1.3 An annual membership is offered for a minimum of 12 months and you are committing to a 12 month term and are not able to cancel within this period. You can freeze an annual membership for a maximum of 6 months per year at a charge of £5 per month but the freeze period will not form a part of your 12 month contract. A freeze charge will be applied if medical evidence is not provided.. In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months] for a fee of £5 per month. This request must be made via our website Freeze form www.leisurecentre.com/contact-us or by phoning 020 4632 4740 stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month Direct Debit payment. Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term and provided medical supporting evidence is provided the freeze fee will be waived.
1.4 Members can pay either by annual subscription in advance, or monthly by Direct Debit. For granting this credit, members pay an additional 10% charge which is incorporated in the Direct Debit payments. For further details, please see the Direct Debit Mandate Terms and Conditions. For the avoidance of doubt this agreement is not a Consumer Credit Agreement.
1.5 Members joining in person at the Centre are not entitled to a 14 day cooling-off period.
1.6 Your membership will commence on the Start Date [as defined at point of joining], after which time you agree to be bound by the terms and conditions stated in this contract along with the Core Terms and Conditions and any other applicable terms and conditions.
1.7 The Member can cancel their membership by providing us with a full calendar month notice. All membership fees will be payable up to the date of cancellation.
1.8 You are able to cancel your membership via the leisurecentre.com website "send us a message" form, https://www.leisurecentre.com/contact-us, direct email to leisurecentre@servicetsg.com, or by phoning one of the team Mon-Fri 08.00-18.00 on 020 4632 4740. Once processed, you will receive confirmation of the cancellation, you can then cancel your Direct Debit instruction at your bank. If the cancellation terms are not followed, legal proceedings may be taken by Active Communities Together on behalf of your Local Authority and a £20 default fee will automatically be added to your account (owed to your Local Authority) when a Direct Debit fails to collect. A maximum of 2 x £20 default fees will apply in a month if a mid month representation fails.
Notice: We calculate your membership in whole calendar months. Anywhere in these terms where Active Communities Together asks you to give notice, we will treat it as if they received it on the first day of the following month. For example, if you need to give us one month’s notice to end your membership and we receive your notice mid month, your notice will start from 1st of the following month and will lapse at the end of that following month. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
Active Communities Together will confirm they have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so we can check whether they have received it. Cancelling your Direct Debit does not mean you have given the Active Communities Together notice to end your membership. You must give Active Communities Together written notice.
1.9 Where a Direct Debit has failed the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit their membership. Upon failure to make payment, subsequent reinstatement of the membership will be subject to the outstanding membership fees being paid in full (to Active Communities Together on behalf of your Local Authority). If the contract terms are not followed, legal proceedings may be taken by our debt collections agency, ARC Europe Ltd Debt Collection and an additional fee will be added.
1.10 If you fall behind with your monthly payments and we are unable to collect your membership fees on the 1st working day of a month as agreed upon joining then a £20 default fee will apply on top of your monthly payment for each missed payment. If you cancel your direct debit without the required full calendar month notice a £20 default fee will apply on top of the final month's payment.
1.11 Active Communities Together, on behalf of your Local Authority, will inform you a minimum of 2 weeks in advance of any increase in the price of your membership by email. From time to time, we will need to contact you about your membership so it is your responsibility to ensure the email address Active Communities Together has for you is correct. It is also your responsibility to inform us of any changes to your personal and contact details including address, telephone number, and email address, so that such communications may be made. You can also make these changes directly in the membership area of your online booking account or by using the contact us section on our website under “my membership.” www.leisurecentre.com/contact-us.
1.12 Your Local Authority, Parkwood Leisure, Active Communities Together reserve the right to update and/or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the Membership Terms and Conditions at all times which can be found on our website https://www.leisurecentre.com/termsandconditions. These may vary from time to time at the individual centre.
1.13 Your Local Authority (acting via Active Communities Together) reserves the right to cancel any membership at our sole discretion and without paying compensation.
1.14 The programme is supervised for the first 6 meetings with regular one to one appointments booked with an Exercise Referral Instructor. There is a timetable in place for when the instructor is on site ; members can use the facilities, without the instructor present’ to encourage them to exercise independently. If advised, restrictions may apply. Members can only use the facilities 3 times per week either Gym, Swimming or Steps to Health low impact classes. (No high intensity classes are available).
1.15 If the client indicates areas, which are of some concern, they would need to be referred back to the medical professional. A medical clearance request for exercise form would need to be completed and signed by the Doctor. At the end of the 12 weeks they will then be offered to attend their 2nd Health Assessment appointment at the relevant Leisure Centre, this is where we discuss signing them off the supervised programme, checking they are happy to continue, assessing their progress and allow them unlimited access to the Centre including group exercise classes.
1.16 Members can contact us with a site specific membership query or to give feedback by visiting our website, www.leisurecentre.com/contact-us whereby we will respond. From time to time we will need to contact you about your membership, so it is important you let us know if your address, contact phone number or email address changes. We will notify you by email in the first instance, therefore it is the members responsibility to ensure their email address is correct.
Please also read the 2.0 MEMBERSHIP TERMS AND CONDITIONS as these also apply to your membership.
Please also read the 4.0 CORE TERMS AND CONDITIONS as these also apply to your membership.
Please also read the 5.0 CONDITIONS OF USE as these also apply to your membership.
All of the above can be found on our website https://www.leisurecentre.com/termsandconditions
Parkwood Leisure acts as the Agent in operating certain leisure centres. In turn, Parkwood Leisure works with Active Communities Together to deliver services on behalf of the Local Authority at these locations.
Your Local Authority has appointed Parkwood Leisure to act as its Agent when selling and providing the leisure services at these centres. Your membership contract is with the Local Authority, but Parkwood Leisure and Active Communities Together may enforce these Terms and Conditions on behalf of the Local Authority. ‘We’ ‘Us’ or ‘Our’ in these terms refers to the Active Communities Together or Agent acting as Agent for and on behalf of the Local Authority.
Our Exercise Referral schemes operate at a number of venues and aim to provide opportunities for people with underlying medical conditions, or those at risk of developing conditions, to become more physically active and raise awareness of the benefits of physical activity.
In order to participate:
Weight Loss BMI ≥ 30 + at least one other risk factor;
Asthma (not exercise induced) + at least one other risk factor;
- Hypertension
- Diabetes
- Mental Health (mild and controlled conditions) including stress, anxiety, depression, post-natal depression and seasonal affective disorder (SAD)
- Arthritis including osteoarthritis and rheumatoid arthritis
- Osteoporosis
- Joint injury rehab (neck, spine, shoulder, hips, knee, ankle) following suitable advice and exercises from a physiotherapist or similar therapist
- Multiple Sclerosis
- Chronic Fatigue Syndrome / Myalgic Encephalomyelitis (ME)
- Post Phase IV Cardiac Rehabilitation
- Cancer following treatment and in remission
If you have any of these conditions, we are unable to accept you on the exercise referral programme.
OUR COMMITMENT TO YOU
YOUR COMMITMENT TO US
Your Local Authority (acting via Active Communities Together) wants to deliver a great experience to you, providing sustainable, high quality, customer led services. To help us do this we ask for the following commitment from you:
Please also read the 4.0 CORE TERMS AND CONDITIONS as these also apply to your main membership.
Please also read the 5.0 CONDITIONS OF USE as these also apply to your main membership.
All of the above can be found on our website https://www.leisurecentre.com/termsandconditions
Welcome to the courses programme membership at your local Leisure Centre. We aim to provide facilities and services, which meet and exceed your expectations. We welcome any feedback on the service that we deliver to enable us to continue to improve our courses programme. Please do not hesitate to contact a member of our team directly, alternatively you can select the "contact us" which can be found on our website, leisurecentre.com and complete a general enquiry feedback form. We will work hard to ensure your visit to the centre is a pleasant one as well as to help you achieve your and your children's goals.
The agreement commences once you have indicated your acceptance in the Declaration section of the sign-up process. These Terms are a legal agreement, so please make sure you read them carefully.
Parkwood Leisure acts as the Agent of the Local Authority in operating certain leisure centres. In turn, Parkwood Leisure works with Active Communities Together (the sub agent) to deliver services on behalf of the Local Authority at these locations.
Your Local Authority has appointed Parkwood Leisure to act as its Agent when selling and providing the leisure services at this Centre. Your membership contract is with the Local Authority, but Parkwood Leisure and Active Communities Together may enforce these Terms and Conditions on behalf of the Local Authority. ‘We’ ‘Us’ or ‘Our’ in these terms refers to the Sub Agent or Agent acting as agent for and on behalf of the Local Authority.
These Terms replace any previous versions and apply at all times and take priority over any verbal communication by us. We may need to update these Terms from time to time and as such, updated terms and conditions can always be found on our website leisurecentre.com. We reserve the right to change programme timetables from time to time.
Sports Courses are defined as courses booked and paid in advance by block payment or Direct Debit.
Courses programmes that are a continuous 50-week programme are charged by Direct Debit and will stop for two weeks over the holiday period in December/January. Therefore the cost of the course has been pro-rated over 50 weeks. The facility may choose to use week 51 and week 52 to top up any sessions which were cancelled through the year.
*NOTICE: There are courses that run in line with Local Authority School Holidays. These courses are charged by Direct Debit, which is a pro rata amount over 12 equal payments. These courses will be identified at time of booking at the specific centres.
CANCELLATION POLICY
1.1 You are able to cancel your membership via the leisurecentre.com website "send us a message" form, https://www.leisurecentre.com/contact-us, direct email to activecommunities@servicetsg.com, or by phoning one of the team Mon-Fri 08.00-18.00 on 020 4632 4740. Once processed, you will receive confirmation of the cancellation, you can then cancel your Direct Debit instruction at your bank. If the cancellation terms are not followed, legal proceedings may be taken by Active Communities Together on behalf of your Local Authority.
Notice: We calculate your membership in whole calendar months. Anywhere in these terms where the Active Communities Together asks you to give notice, we will treat it as if they received it on the first day of the following month. For example, if you need to give us one month’s notice to end your membership and we receive your notice mid month, your notice will start from 1st of the following month and will lapse at the end of that following month. The only exception to this is if we receive notice from you up to and including the fourth day of a month, we will treat it as if we received it on the first day of that month and the notice period will run from that day.
1.2 Active Communities Together will confirm they have received your notice within 10 days of receiving it. If you do not receive this confirmation within 10 days, you must immediately let us know so they can check whether they have received it. Cancelling your Direct Debit does not mean you have given the Active Communities Together notice to end your membership. You must give Active Communities Together written notice.
1.3 Where a Direct Debit has failed the membership shall be suspended until payment is received. Any member who falls behind in payments for more than 1 calendar month will forfeit their membership. Upon failure to make payment, subsequent reinstatement of the membership will be subject to the outstanding membership fees being paid in full (to Active Communities Together on behalf of your Local Authority). If the contract terms are not followed, legal proceedings may be taken by our debt collections agency, ARC Europe Ltd Debt Collection and an additional fee will be added.
1.4 In exceptional circumstances, e.g. injury or pregnancy, you may be allowed to freeze your membership for an agreed period [up to a maximum of 6 months] for a fee of £5 per month. This request must be made via Active Communities Together's website Freeze form www.leisurecentre.com/contact-us or by phoning 020 4632 4740 stating the reason for the freeze and including supporting medical evidence. Five working days notice is required to process a freeze in time for the following month Direct Debit payment. Once processed you will receive a confirmation email of whether the freeze period has been accepted or not - this must be retained as proof. The frozen period does not count towards your minimum membership term. If medical supporting evidence is provided the freeze fee will be waived (Excluding swimming lesson memberships). Members are not permitted to cancel their agreement when a freeze is in place. If a Member purports to cancel their agreement during an active freeze, the freeze will be terminated and the Membership will be cancelled with effect from the last day of the month, following the completion of the full calendar month notice period and payment. All Membership Fees will be payable up to the date of cancellation.
1.5 Active Communities Together, on behalf of your Local Authority, will inform you a minimum of 2 weeks in advance of any increase in the price of your membership by email. From time to time, we will need to contact you about your membership so it is your responsibility to ensure the email address we have for you is correct. It is also your responsibility to inform Active Communities Together of any changes to your personal and contact details including address, telephone number, and email address, so that such communications may be made. You can also make these changes directly in the membership area of your online booking account or by using the contact us section on our website under “my membership.” www.leisurecentre.com/contact-us.
1.6 Members joining in person at the centre are not entitled to a 14 day cooling-off period. Online joiners are entitled to a 14 day cooling off period provided the member has not attended any of the booked lessons during that period.
1.7 Your Local Authority (acting via Active Communities Together) reserves the right to cancel any membership at its sole discretion and without paying compensation.
1.8 Your Local Authority, Parkwood Leisure, Active Communities Together reserve the right to update and/or amend the terms and conditions as necessary without prior notice. Members are requested to adhere to the Membership Terms and Conditions at all times. These may vary from time to time at the individual centre.
Please also read the 4.0 CORE TERMS AND CONDITIONS as these also apply to your booking.
Please also read the 5.0 CONDITIONS OF USE as these also apply to your booking.
All of the above can be found on our website https://www.leisurecentre.com/termsandconditions
Privacy Notice
This document explains how we use your personal data.
We are committed to ensuring the privacy of all individuals whose personal data Parkwood Leisure and its subsidiary/sister companies and partners collect, hold, process and destroy. Such individuals may include our members and those end users of our services, those employees of our clients and users of our services, other visitors to our website, sole traders, partnerships, self employed suppliers and those employees of our suppliers and contractors. In this policy we explain how we hold, process and retain your personal data.
There are several companies related to Parkwood Leisure Limited to which this policy relates: Parkwood Leisure Limited, Legacy Leisure, Lex Leisure, 1Life, Creating Active Futures and Active Communities Together. These companies operate the following websites:
leisurecentre.com, parkwoodleisure.co.uk. legacyleisure.org.uk, lexleisure.org.uk, parkwoodoutdoors.co.uk, ruffordabbey.com, parkwoodtheatres.co.uk, parkwoodhealthandfitness.co.uk, plantasiaswansea.co.uk, plasmenai.wales, cafutures.co.uk, activect.org.uk, 1life.co.uk, tw2hfc.co.uk
This policy is split into sections, for quick access to the section you are interested in, please click below:
Members, Customers and End Users of our Services
Other Processing that we may carry out
MEMBERS, CUSTOMERS AND END USERS OF OUR SERVICES
Where you have provided your consent for us to do so, we may contact you regarding the latest promotions and offers regarding our products and services, and those of our partner organisations, and to send you newsletters.
We may use this data to provide you with pricing information, for administering your account(s) with us, and for providing our services to you. The member/customer data may also be processed during the course of your use of the services that we provide, and for the purposes of administering and renewing your membership, performing our contract with you or in taking steps at your request prior to entering into a contract. Your data may also be anonymised for the purposes of our analysing and monitoring trends in activity.
We may also ask for relevant health and long term injury information, information about any disability you may have and other important medical information for the purposes of fitness and health checks and the safe delivery of activities you engage in. This data is a special category of personal data and we will only process it with your explicit consent for agreed purposes at the point of collecting it or in extreme circumstances we may share it with medical professionals in the event of a need for treatment.
The consent to use this information needs to be provided by the parent for children under the age of 16. Anyone over the age of 16 can provide consent for use of their data under GDPR.
Where you have provided your consent for us to do so, we may contact you regarding the latest promotions and offers regarding our products and services, and those of our partner organisations, and to send you e-newsletters, text messages or printed information.
We do not share your data with any third parties with the exception of companies within our Group and our processing partners who are covered by this policy and who only process your data on our behalf. You will not be contacted by any third party for marketing purposes.
If we need to share your details, e.g. for the purposes of fulfilling a competition prize, this will be communicated in the terms and conditions of the competition or other activity and we will endeavour to make you personally aware of this before they are shared. They will not be held by the third party or used for any purpose other than that which is stated.
Where you have entered a competition, we will announce our winner on social media by tagging your account. Through other media we will endeavour to protect your identity by not publishing full details, e.g. Mr J Bloggs.
If you download and sign up for our Innovatise app then you will consent to sign up to share your information with the third party provider. This will be anonymous wherever possible and will only be used for the purposes of enabling you to use the functionality within the app/equipment. You will have the option within your profile with the third party provider to keep your data ‘private’ or ‘public’.
We will store your bank account number and sort code data where you have a Direct Debit mandate in place. When the Direct Debit mandate finishes we will remove this data from our operational systems within 30 working days. We process bank card information at the time we take payment. This data is not stored on our systems and is processed on Payment Card Industry Data Security Standard compliant banking systems.
OUR SUPPLIERS AND CONTRACTORS
We also use your supplier data to understand your service performance and financial stability for the purposes of supplier monitoring. The legal basis for this processing is our legitimate interests in managing our relationship with you and ensuring that we are able to maintain the quality levels in our service.
The supplier data may also include your card or bank details and the details of any transaction we enter into with you. This supplier data may be processed for the purposes of administering the payment, for the supply of the purchased goods and services from you, and keeping proper records of those payments. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract, and our legitimate interests, namely our interest in the proper administration of our business.
We will treat the main contractor as the controller of any point of contact data that we are provided with. We may receive personal data in respect of such points of contact direct from the main contractor.
We will process any such personal data referred to in this paragraph 1.9 strictly in accordance with the instructions of the main contractor, not the individual point of contact, including sharing all such data with the main contractor.
The legal basis for this processing is our legitimate interests in receiving products or services from the main contractor, and in managing and administering our relationship and contract with the main contractor.
OUR BUSINESS CLIENTS
We will treat the main contractor as the controller of any point of contact data that we are provided with. We may receive personal data in respect of such points of contact direct from the main contractor.
We will process any such personal data referred to in this paragraph 1.11 strictly in accordance with the instructions of the main contractor, not the individual point of contact, including sharing all such data with the main contractor.
The legal basis for this processing is our legitimate interests in supplying products or services from the main contractor, in managing and administering our relationship and contract with the main contractor, and in marketing our products and services to the main contractor.
COMPLAINTS
OTHER PROCESSING THAT WE MAY CARRY OUT
This website data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
The legal basis for this processing is our legitimate interests in responding to your enquiry appropriately.
Where you are a point of contact at one of our corporate customers, the legal basis for this processing is our legitimate interests, namely the marketing of relevant products and services to you.
Where you are a member or end user of our services, the legal basis for this processing is consent.
The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.
1.3 Profiling. We may also use automated profiling to provide a service/experience which is tailored to the data subject. i.e. algorithms may display content which we believe is relevant to the user based on automated profiling.
Where your personal data is transferred outside of the EEA, we will ensure that either (a) The European Commission has made an "adequacy decision" with respect to the data protection laws of the country to which it is transferred, or (b) we have entered into a suitable data processing agreement with the third party situated in that country to ensure the adequate protection of your data. In all cases, transfers outside of the EEA will be protected by appropriate safeguards.
a. Parkwood Leisure and trusted data partners including:
are acting as a processor of that data and the main contractor is the controller;
b. Points of contact should contact the main contractor to exercise the rights set out in this paragraph 6.
7.1 Cookies are very small text files that are stored on your computer when you visit some websites.
7.2 We use cookies to help identify your computer, including where available, your IP address, operating system and browser type, for system administration so we can keep your activity secure, tailor your user experience and remember your preferences. This is statistical data and does not identify any individual. You can disable any cookies already stored on your computer or clear your browser storage but this may result in losing any preferences which you’ve set previously.
Our data protection officer's contact details are: Glen Hall, who can be contacted via email: mail@parkwood-leisure.co.uk
