OUR CENTRE HAS CLOSED
Following the most recent official government guidance regarding Covid-19, we regret to inform you that our welsh centres have closed as of 23 October until 9 November. The closure includes all activities including fitness classes, access to the gyms, swimming pools and swimming lessons.
Our customers are our first priority and as such we want to reassure all of our members that you will not pay for something you can’t use due to the lockdown.
What happens with my membership?
For flexible memberships we will discount the next direct debit by 50% to allow for the days lost in October and November.
For all pay monthly fixed membership, we will discount your next direct debit by 50% and contracts will not be extended, meaning that your contract will still have the same end date regardless of the closure period.
Please do NOT cancel your direct debit at the bank, this freeze will happen automatically.
What if I pay for my membership on a pre-paid annual basis?
We will also be pausing and extending any annual memberships to resume once we reopen. The credited time will be added to the end of your membership and we will be in touch when we reopen to confirm your new expiry date.
What happens with swimming lessons or activity bookings?
Much like our monthly memberships, we will be reducing November’s direct debit payment by 50% for swimming lessons. These sessions will automatically be frozen, and your space will be reserved, therefore you do not need to take any action.
Any pre-paid bookings such as children’s birthday parties, sports courts and rentals will be credited to allow you to re-book for a future date. We will be in contact in due course to keep you informed of the centre’s reopening and therefore the continuation of your swimming lessons and activity bookings.
STAY ACTIVE, WHEREVER YOU ARE
Staying fit and healthy is not only great for our bodies, but also for our mental and emotional well-being. It is important to us that we support our members as much as we possibly can. That is why we would like to offer all of our members online workouts and classes to support your health and well-being goals. Being able to continue exercising and staying active is important for our mental and physical well-being as well as helping us to build a strong immune system. Click here
to view a selection of online activities and workouts.
Leisure Centre app
Not only can you track your workouts, participate in challenges and win prizes, we also have some home workout programmes in our Leisure Centre app, which you can find on the App Store or Google Play. From cardio to strength to stretching and mobility, we have a whole suite of workouts to suit any training ability. Download on either the App Store
, or Google Play
We’ve been working on something to compliment your leisure centre memberships, which will help you stay happy and healthy even when you can’t access the centre. We’re committed to your health and wellbeing and want to make it as easy as possible to stay active wherever you are. We’ll be releasing details very soon, watch this space!
If you have any questions please contact your centre by clicking on the link below. Please be aware that we’re experiencing a high number of enquiries. We are responding as quickly as we can and thank you for your patience.
Once again, we would like to thank you for your understanding and patience and to recognise the incredible efforts and support of our customers and staff over this difficult period. We understand that we are in unprecedented times and we really hope that we can help you to stay healthy and keep exercising whilst our centre is closed.
For more information on how you can take action to protect yourself and others, you can visit the NHS and GOV.WALES website by clicking on the links below: