My Membership

YOUR MEMBERSHIP


We are waiting to hear from the government about when we can re-open our leisure centres. Once we have this we will be in touch with all the details you need.

In the meantime we've tried to answer as many questions as possible that you might have, all of which can be found below.

FITNESS MEMBERSHIPS

We have frozen ALL memberships whilst we have been closed and not taken any direct debit payments for health and fitness and swimming memberships during this period.

Once we re-open, all direct debit payments for health and fitness memberships will automatically re-start. Your price may be reduced if we are unable to offer all of our facilities and services. We will let you know how much your direct debit will be before any payment is taken.

Pre-paid annual memberships have been paused and extended for the length of time we've been closed.

Plus we've added a extra month as a thank you for your patience and loyalty.

For pay monthly fixed term 12 month memberships for health and fitness and swimming, contracts will not be extended, meaning that your contact will still have the same end date regardless of the closure period.

Please discuss with your employer but we will extend your membership end date ensuring you receive your full membership term when the centre re-opens.

Yes. We understand some people aren't comfortable coming back to our centres straight away so we're allowing people to freeze their memberships for up to three months.

Simply fill in our freeze request form here: FREEZE REQUEST FORM

When you ask to freeze your membership, your direct debit will stop on the first day of the following month. For example, if you ask to freeze on 14th July, your payment will be frozen from 1st August. You can keep using the facilities until this date.

Your direct debit will restart automatically at the end of this freeze, billing on the first of the following month. So if you asked to freeze for 2 months on 14th July, your payments would be frozen between 1st August - 30th September, and would start again on 1st October.

Please be aware that it takes 7 days to process your freeze request. We therefore recommend submitting your request with plenty of time. For example, if you submitted a freeze request on the 28th July, we would not have enough time to freeze your payments before the August direct debit was taken from youraccount. Therefore your membership would be frozen from 1st September onwards.

We understand some people might have cancelled their membership during lockdown who now want to start this back up again. We've tried to make this as easy as possible for people to do - simply fill in the form and one of our team will be in touch.

FITNESS AND SWIMMING MEMBERSHIP FORM

SWIMMING LESSONS FORM

SWIMMING AND CLUBS

All of our swimming pools will remain closed for now, therefore swimming memberships will remain frozen. Once we're in a position to re-open our pools we'll let you know.

At that time if you aren't ready to come back we'll allow you to continue to freeze your membership.

At present the only services we'll be re-opening are our gym and group exercise classes.

Swimming lessons and activity bookings will remain frozen and your or your child's place reserved to pick back up again once we re-open those services.

We'll keep in contact with you to let you know when that is.

All swimming pools will remain closed for now.

We will be working closely with our local authority partners to establish which sites and services we can open safely and will communicate with our customers every step of the way.

USING OUR FACILITIES

We are currently working with the expectation that leisure centres may be able to open from mid July in England and from the 1st of August in Wales.

We are waiting for official government guidance to confirm this and will be in touch with our customers as soon as we know more.

Not all our centres will open on this date, and we are planning to open on a phased basis.

We will be working closely with our local authority partners to establish which sites and services we can open safely and will communicate with our customers every step of the way.

Please keep checking back on our website for up to date information on the specific opening dates and times for your centre once they get confirmed.

No. In order to monitor and limit the number of people using the gym and spread the usage through the day to support social distancing, all gym and classes need to be booked in advance either via the Leisure Centre app or website.

You can download the app from both the Apple App Store and Google Play Store.

For more information on how to book, and for download links, click here.

We are introducing a new booking cancellation policy upon re-opening. This policy will work to ensure that all members are given fair access to gym and group exercise classes, and hopefully aim to reduce the amount of unattended sessions.

If you are unable to attend a gym or group exercise class booking you have made, you must cancel this at least two hours prior to the start of the session - you can do this via the app (under ‘My Account’) or website. If you fail to do so and your booking is unattended, you receive one 'strike'. Should you fail to cancel a booking three times in any 30 day rolling period your online booking rights will be removed for seven days. After this period the three 'strikes' are removed and your account set back to zero.

Each centre will have its own timetable which will be available to view via the centre website and on the Leisure Centre app.

We are committed to providing a service to all our customers which is COVID-19 secure from infection. Since the beginning of lockdown in March, we have been planning how to reopen safely.

Members of our senior management team have actively contributed to the production of industry safety guidance through ukactive, the Royal Life Saving Society and Swim England.

The company health and safety team have produced COVID-19 specific risk assessments, documented safety procedures and a training module for all staff. From this, each centre has developed specific safety arrangements to ensure social distancing, hygiene procedures and customer information is in place.

Should you have any questions regarding your membership, booking or anything else, you will be able to get in touch by using our website contact us form here: Contact form. Please bear with us there may be some delay in responding but we will endeavour to respond as soon as we possibly can.

Please do not try and contact us by phone as unfortunately there will be no staff available to handle your query at this time.



WE'RE REOPENING

Here's what you need to know.

KEEPING YOU SAFE

We’ve had to change a few things at your local leisure centre to ensure you can be safer, happier and healthier. Find out what we’re doing to keep you safe and how you can help.

 

BOOKING YOUR SESSION

To safely limit the number of people in our gyms and group exercise classs we’re asking everyone to book in advance. Find out how you can book your session.